What Personal Information We Collect
We collect the following information about you:
- Name, address, phone number and email address
- Your age range and gender
- Your employment and education history
- Information about your level of satisfaction and your opinions about our services
Depending on the type of service you receive, we may also collect the following information:
- Date of birth
- Social insurance number
How We Use That Personal Information
The main reasons we collect personal information from you are:
- To assess your needs and program suitability
- To assist you in the creation or revision of resumes and other job search materials
- To assist you in your job search efforts
- To follow up with you in the future
We also may use your personal information for other secondary reasons:
- To administer contests/surveys
- To continuously improve our customer service
- To develop a marketing strategy
Sharing of Personal Information with Third Parties
Our funder requires us to protect your information. We do not disclose your personal information to third parties without your written consent. We will only disclose your personal information if we are required by law to do so.
If we are required to share your information with our funder (EmployNext), you will be asked to complete a Common Assessment Tool as your registration, which is where we collect your consent for service.
When We Ask for Consent
When you fill out a Client Registration Form, you are asked to provide us with information about yourself. At the bottom of the form, we will ask you directly for your consent to use your information so that we can provide you with services.
When you provide us with personal information to complete your resume or cover letter, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information, you can say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information.